SHIPPING POLICY

 

Thank you for shopping with Evolga Beauty. We are committed to delivering your order safely, quickly, and efficiently. This Shipping Policy outlines everything you need to know about our shipping process, rates, delivery times, and more.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak periods (sales, holidays, or new launches), processing times may be slightly longer.

  • You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

We offer standard, expedited, and international shipping options. All rates are calculated at checkout based on your location and order size.

Shipping Type Estimated Delivery Time Cost
Standard (Domestic) 3–7 business days Flat rate or calculated
Expedited (Domestic) 1–3 business days Calculated at checkout
International 7–21 business days Calculated at checkout

Note: Shipping times may vary depending on your location and carrier delays beyond our control.

3. Domestic Shipping (Within [Your Country])

We ship to all addresses within [insert country, e.g., the United States or UK], including P.O. Boxes. Signature confirmation may be required for high-value orders.

4. International Shipping

We currently ship to selected international destinations.

  • Customs duties, import taxes, or other fees may be charged depending on your country’s regulations.

  • These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

  • Evolga Beauty is not responsible for delays caused by customs clearance or international shipping partners.

5. Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a link to track your package.
Please allow up to 48 hours for tracking updates to appear.

If you do not receive tracking information within 5 business days of placing your order, please contact us at 

6. Shipping Delays

We strive to deliver your order on time, but delays may occur due to:

  • Carrier issues

  • Weather conditions

  • Peak shopping periods

  • Customs processing (international orders)

Evolga Beauty is not liable for delays beyond our control, but we will work with you and the carrier to resolve any issues.

7. Incorrect or Incomplete Addresses

Please double-check your shipping address before submitting your order.

  • If your order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

  • We are not responsible for lost packages due to incorrect or incomplete addresses.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

  • Contact us within 7 days of the delivery date.

  • We may request photos of damaged items and packaging for insurance claims.

  • We will offer a replacement or refund depending on the situation.

9. Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability and warehouse location. You will receive separate tracking information for each shipment if applicable.